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Position: Quality Control Officer

Location: Remote

Type: Part-time or Full-time

About TWISH™

Welcome to TWISH™, where we are leading the beauty industry by transforming beauty through sharing. TWISH™ is the premiere beauty barter marketplace, enabling users to earn Glow Coins through buying or exchanging cosmetic products, redeemable for various top-tier beauty services. Our platform is designed to make beauty accessible, affordable, and sustainable..

Job Description

As a Quality Control Officer at TWISH™, you will play a crucial role in maintaining the quality and integrity of all sales ads on our platform. You will ensure that all listings meet our high standards before they go live, protecting our community of users and fostering trust in our marketplace.

Key Responsibilities

• Review and Validate Ads: Thoroughly examine all sales ads requests to ensure they meet TWISH™'s quality standards and guidelines.
• Reject Non-compliant Ads: Identify and reject ads that do not adhere to our requirements, providing clear feedback to users on necessary improvements.
• Maintain Quality Standards: Develop and update quality control protocols to keep pace with market trends and user needs.
• User Support: Assist users with queries related to ad quality requirements, guiding them to help them meet TWISH™'s standards.
• Collaboration: Work closely with the customer service and technical teams to streamline the ad approval process and enhance user experience.
• Reporting: Generate regular reports on ad quality metrics, highlighting areas for improvement and success.

Qualifications

• Experience: Previous experience in quality control, preferably within the beauty, e-commerce, or related industries.
• Attention to Detail: Strong analytical skills with a keen eye for detail.
• Communication Skills: Excellent written and verbal communication skills, capable of providing clear, constructive feedback.
• Technical Proficiency: Comfortable using web-based platforms and quality control software.
• Passion for Beauty: A genuine interest in the beauty industry and a commitment to sustainability and community values.

Location: Ontario and Quebec (Remote/On-site)

Position: Intern

Duration: 6 months (with potential for extension)

About TWISH™

Welcome to TWISH™, where we are redefining beauty through the power of sharing. As the premiere beauty barter marketplace, we connect users to sell, buy, and exchange branded and quality open-boxed cosmetics, reducing cosmetic waste and promoting a sustainable, inclusive community. Our platform allows users to earn Glow Coins, redeemable for top-tier beauty services, creating an accessible, eco-conscious beauty ecosystem. Join us on our mission to make beauty accessible to all!

Job Description

We are seeking a motivated and creative Public Relations and Marketing Intern to join our dynamic team. This role will support implementing our communication strategy, manage press and social media marketing efforts, and assist with various public relations activities. This is an excellent opportunity for a passionate individual to gain hands-on experience in a fast-growing company at the intersection of beauty and technology.

Key Responsibilities

• Assist in developing and executing our public relations and marketing communication strategy.
• Create engaging content for press releases, social media posts, blog articles, and newsletters.
• Monitor and manage TWISH™'s social media accounts, ensuring timely and engaging interactions with our community.
• Support the coordination of media relations efforts, including responding to media inquiries and maintaining press lists.
• Assist in planning and executing marketing campaigns and events to promote TWISH™.
• Conduct market research to identify trends, competitor activities, and opportunities for growth.
• Collaborate with the marketing team to analyze the effectiveness of marketing campaigns and strategies.
• Help maintain and update the TWISH™ website and other digital platforms with fresh and relevant content.

Qualifications

• Currently pursuing or recently completed a degree in Marketing, Public Relations, Communications, or a related field.
• Strong understanding of social media platforms and digital marketing trends.
• Excellent written and verbal communication skills.
• Creative mindset with the ability to generate innovative ideas.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Passion for the beauty industry and sustainability is a plus.

What We Offer:

• Hands-on experience in a pioneering beauty tech company.
• Mentorship and guidance from experienced professionals in the industry.
• Flexible work schedule with opportunities for remote work.
• A supportive and collaborative work environment
• Potential for future employment opportunities with TWISH™.

Location: Ontario and Quebec (Remote/On-site)

Position: Account Manager for Beauty Professionals

Duration: Part-time or Full-time

About TWISH™

Welcome to TWISH™, where we are redefining beauty through the power of sharing. As the premiere beauty barter marketplace, we connect users to sell, buy, and exchange branded and quality open-boxed cosmetics, reducing cosmetic waste and promoting a sustainable, inclusive community. Our platform allows users to earn Glow Coins, redeemable for top-tier beauty services, creating an accessible, eco-conscious beauty ecosystem. Join us on our mission to make beauty accessible to all!

Job Description

TWISH™ is seeking a dedicated and dynamic Account Manager to join our team and provide exceptional support to our beauty professional users. As an Account Manager, you will play a crucial role in enhancing the TWISH™ experience for beauty professionals by assisting with the onboarding process, handling transaction inquiries, managing sales incentives, monitoring TWISH™ scores, and ensuring elite client satisfaction. Your goal will be to foster strong relationships with our beauty professional users, helping them maximize their potential on the TWISH™ platform.

Key Responsibilities

• Guide beauty professionals through the onboarding process, ensuring a smooth and efficient transition onto the TWISH™ platform.
• Address and resolve transaction inquiries promptly, providing excellent customer service.
• Develop and implement sales incentive programs to motivate and reward beauty professionals.
• Monitor and manage TWISH™ scores, ensuring professionals meet platform standards and provide feedback for improvement.
• Assist beauty professionals with branding and review management, helping them enhance their online presence and reputation.
• Manage relationships with elite clients, ensuring their needs are met and providing personalized support.
• Conduct regular check-ins with beauty professionals to assess their needs and provide ongoing assistance.
• Collaborate with the TWISH™ team to continually improve the professional user experience.

Job Description:

• Proven experience in account management, customer service, or a related field, preferably within the beauty industry.
• Strong understanding of beauty products, services, and industry trends.
• Excellent interpersonal and communication skills.
• Highly organized with the ability to manage multiple accounts and tasks simultaneously.
• Strong problem-solving skills and the ability to think on your feet.
• Passion for providing exceptional customer service and building lasting relationships.
• Ability to work independently and as part of a team.
• Flexible and adaptable, with a willingness to go above and beyond to meet professional user needs.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to be part of an innovative company revolutionizing the beauty industry.
• Access to exclusive beauty products and services.
• A supportive and collaborative work environment.
• Opportunities for professional growth and development