Connection

Introduction

The TWISH platform is committed to fostering a collaborative, professional, and respectful environment for all users. As a PRO User—representing beauty professionals—you are expected to adhere to the highest standards of conduct, ensuring a positive experience for all members of our community. This Code of Conduct outlines the responsibilities, behaviors, and practices expected of PRO Users to maintain a trustworthy and ethical platform.

1. Professionalism and Integrity

• Quality of Service: Provide high-quality beauty services and products as advertised. Uphold industry standards, maintain hygiene, and ensure all tools and equipment are sanitized and properly maintained.
• Honesty and Transparency: Accurately represent your skills, qualifications, and service offerings. Avoid exaggerating experience or capabilities and ensure all communication is truthful and clear.
• Punctuality: Always adhere to scheduled appointments and commitments. Inform clients promptly in case of any delays, changes, or cancellations.

2. Respect and Courtesy

• Respectful Communication: Communicate with clients and fellow TWISH users in a courteous, respectful, and professional manner, both online and in-person. Refrain from using inappropriate, offensive, or discriminatory language.
• Confidentiality: Respect the privacy of your clients. Any personal or sensitive information shared during the provision of services must be kept confidential and not disclosed to third parties.
• Non-Discrimination: Offer services without discrimination based on race, gender, age, sexual orientation, religion, disability, or any other protected characteristic.

3. Compliance with Health and Safety Regulations

• Sanitation: Adhere to all health and safety guidelines, ensuring that your workspace, tools, and products are clean, safe, and fit for use. This includes adhering to hygiene protocols during beauty treatments.
• Product Safety: Ensure that all products used are of high quality, have not expired, and are stored in accordance with manufacturer guidelines. Any product containing allergens or potential irritants must be disclosed to clients beforehand.

4. Ethical Business Practices

• Fair Pricing: Charge fair and transparent prices for services. Do not engage in deceptive pricing practices or charge clients fees that were not previously agreed upon.
• No Solicitation: Respect the platform’s purpose by not engaging in unsolicited marketing, direct sales, or promotion of unrelated products/services to other users.
• Honoring Bookings and Agreements: Fulfill all commitments made through the TWISH platform. If a cancellation is necessary, provide adequate notice and offer to reschedule where possible.

5. Responsibility and Accountability

• Handling Complaints: Address any client concerns or complaints in a professional and constructive manner. Aim to resolve issues amicably, ensuring customer satisfaction remains a priority.
• Acceptance of Feedback: Be open to receiving feedback and continuously strive to improve your services based on constructive criticism.
• Account Management: Maintain accurate and up-to-date information on your profile, including contact details, service offerings, pricing, and availability. Inform TWISH promptly of any changes that may affect your ability to provide services

6. Prohibited Activities

• Misrepresentation: Do not falsely claim qualifications, experience, or affiliations with other brands or professionals. This includes avoiding misleading advertisements or using unauthorized images or logos.
• Unethical Behavior: Engaging in bribery, extortion, harassment, or any form of dishonest or illegal activity is strictly prohibited.
• Unauthorized Transactions: All transactions and service bookings must be conducted through the TWISH platform. Directly soliciting payments or conducting off-platform transactions is not allowed.

7. Environmental Responsibility

• Sustainable Practices: As part of the TWISH community, commit to reducing waste by using sustainable, eco-friendly products and practices where possible. Encourage clients to participate in environmentally friendly beauty practices.
• Recycling and Waste Management: Dispose of used products and materials responsibly. Whenever possible, opt for reusable or recyclable items, aligning with TWISH’s sustainability goals.

8. Commitment to Continuous Learning

• Skill Enhancement: Stay updated with the latest trends, techniques, and best practices in the beauty industry. Participate in training and development opportunities to enhance your skills and knowledge.
• Technology Adaptation: Embrace the use of TWISH’s technology, tools, and features to enhance your services and client interactions.

9. Consequences of Code of Conduct Violations

• Violations of this Code of Conduct will be taken seriously and may result in actions such as warnings, temporary suspension, or permanent removal from the TWISH platform, depending on the severity of the infraction.
• PRO Users have the right to a fair and impartial investigation process if accused of violating the Code of Conduct.

10. Reporting Misconduct

• If you observe any behavior that violates this Code of Conduct, you are encouraged to report it through the TWISH platform's reporting feature. All reports will be treated confidentially and investigated promptly.

By adhering to this Code of Conduct, PRO Users contribute to a respectful, professional, and sustainable beauty community on TWISH. This commitment fosters trust, enhances the quality of services, and ensures a positive experience for all members. Thank you for upholding the standards that make TWISH a reputable and thriving platform.

Acknowledgment: By using the TWISH platform, you acknowledge that you have read, understood, and agree to abide by this Code of Conduct. Failure to comply may result in disciplinary action as outlined above