General Information

1. What is TWISH™?

TWISH™ is a beauty barter marketplace that allows users to buy, sell, or exchange quality open-boxed cosmetic products. Users earn Glow Coins through transactions, which can be redeemed for top-tier beauty services such as spa, hair, and wellness treatments. Our platform promotes sustainability by reducing cosmetic waste while making beauty more affordable and accessible.

2. What makes TWISH™ different from other beauty platforms?

TWISH™ blends the power of the sharing economy with cutting-edge technology, allowing users to barter and trade beauty products. Our eco-conscious model encourages users to recycle quality products, while also earning Glow Coins that can be redeemed for beauty services at licensed salons. Additionally, beauty professionals can use TWISH™ to monetize unused equipment and resources, ensuring no wastage of valuable tools.

How TWISH™ Works

3. How does the barter system on TWISH™ work?

Users can list curated cosmetic products on the platform. Other users can then either buy these products or exchange their own products in return. All exchanges result in the earning of Glow Coins, which can be used to book beauty and wellness services.

4. What are Glow Coins?

Glow Coins are the currency used within the TWISH™ platform. Users earn Glow Coins by selling or exchanging beauty products. These coins can then be redeemed for various beauty services at licensed salons or professionals partnered with TWISH™.

5. How do I use my Glow Coins?

Glow Coins can be redeemed to book a wide range of beauty services offered by licensed professionals, including hair styling, spa treatments, nail care, and more. You can browse services available in your area and use Glow Coins as payment through the TWISH™ platform.

For Users

6. Who can use TWISH™?

TWISH™ is open to everyone who wants to buy, sell, or exchange cosmetic products and beauty services. Whether you're a beauty enthusiast looking for affordable products or a beauty professional offering services, TWISH™ has something for you.

7. What types of beauty products can be exchanged or sold on TWISH™?

TWISH™ allows users to exchange or sell high-quality branded cosmetics, including skincare, makeup, haircare products, and more. All products must be open-boxed or gently used, in good condition, and meet our quality standards to ensure customer satisfaction.

8. Is there a fee to use TWISH™?

There are no upfront fees to sign up or create an account on TWISH™. Users are charged a small transaction fee when they sell products or book services through the platform. This helps cover operational costs and ensures a seamless experience for all users

9. How do I know the products listed on TWISH™ are safe?

TWISH™ has strict quality guidelines for product listings. Users are required to provide clear information on product condition and expiration dates. TWISH™ reviews listings to ensure they meet the platform's standards and encourages community feedback for transparency

For Beauty Professionals

10. How can beauty professionals benefit from TWISH™?

TWISH™ provides beauty professionals with a new market to tap into, allowing them to reach more clients through our referral system. Professionals can list their services on the platform, allowing users to book appointments using Glow Coins. Additionally, TWISH™ allows professionals to monetize unused equipment or supplies by selling or leasing them to other professionals.

11. How does TWISH™'s referral program work for beauty professionals?

TWISH™ serves as an alternative sales funnel for beauty professionals. Through the platform’s referral system, TWISH™ consistently directs new clients to partnered salons. This ensures that professionals benefit from a steady stream of clientele, helping them grow their businesses.

12. How do beauty professionals sign up on TWISH™?

Professionals can sign up for a TWISH™ account by visiting our website and registering their business. Once verified, they can list their services, set prices, and start receiving client bookings through the platform. TWISH™ aims to onboard at least 450 beauty professionals across Ontario and Quebec by the end of the year.

Sustainability and Community

13. How does TWISH™ promote sustainability?

TWISH™ encourages users to reduce cosmetic waste by exchanging open-boxed products instead of discarding them. By reusing and recycling, we minimize the environmental impact of the beauty industry. In addition, the platform promotes a circular economy, where resources are used more efficiently.

14. How does TWISH™ foster a sense of community?

TWISH™ connects beauty enthusiasts and professionals, fostering a community that values sharing and sustainability. Every transaction on TWISH™ benefits both parties, creating an inclusive environment where users feel empowered to access beauty affordably.

Payments and Transactions

15. How do payments work on TWISH™?

Transactions on TWISH™ are handled using Glow Coins, which can be earned by selling or exchanging products. Users can also purchase additional Glow Coins if they want to access more services or products. Glow Coins can be redeemed within the TWISH™ platform for various beauty services

16. Can I refund or exchange my Glow Coins?

Glow Coins are non-refundable but can be used for a wide range of services on the platform. If there is an issue with a product or service purchased using Glow Coins, please reach out to our customer service team, and we will assist you with the resolution.

Support and Troubleshooting

17. What should I do if I encounter a problem with a transaction?

If you experience any issues with a transaction, such as receiving a product that does not meet the listing description, you can contact TWISH™ customer service. We will review the issue and work with both parties to resolve the matter fairly

18. How can I contact TWISH™ support?

You can reach our support team through the contact form on our website or by emailing us at contact@twish-beauty.com. We are available to assist with any inquiries, technical issues, or disputes.

19. What are TWISH™'s future plans?

We are focused on expanding our platform to reach more users, grow our network of beauty professionals, and continue innovating in the beauty barter space. TWISH™ is also committed to furthering sustainability in the beauty industry by reducing waste and promoting eco-conscious beauty practices.

20. How can I stay updated on TWISH™ news and developments?

Follow us on social media or sign up for our newsletter to receive the latest updates, promotions, and news about TWISH™. Join our growing community and be part of the beauty revolution!